Welcome aboard

Before we begin your project, here’s a quick overview of what we need and how we can help to guide you along the process.

1. What we need to get started

2. ActiveCollab

ActiveCollab will be used for communication and project management. We’ll be using this to send messages, share files and track progress during the process. This will help prevent content and images getting lost in long email threads, because everyone loves long email threads…right?! 

3. Skype

We like to get face-to-face with our clients when we can, but when this isn’t possible we tend to use Skype for video calls and screen sharing.

4. We Transfer

Most content that you need to send can be uploaded to the client area. Occasionally you may need to send us large files such as high resolution photos or video that cant be uploaded to the client area. In these cases we recommend using WeTransfer.

3. The Design Process

Designing a website, no matter how big or small, is an extensive process that can be overwhelming. To better help you understand what to expect during the design and development, I’ve outlined the process into 3 steps:


1. Layout & design

A large and time consuming part of designing a website is in the planning and layout stage of the process. I’ll create the sitemap (Page/Menu hierarchy) of the website for approval first, then I’ll design the home page and a sub page (or more upon request) for approval.


2. Development

Once the site layout and design are approved, I’ll move forward with designing the entire site, including adding all functionality and plugins. We’ll make sure your site looks awesome and functions properly across all devices and web browsers before moving to the final step.


3. Edits & revisions

Once the site is ready for its final review, you’ll be able to check each page and together we can make detailed edits until the site is revised completely. We ask that you please review ALL pages to make sure all spelling, grammar, addresses and information are correct before going live.


4. Going Live

Once the site is ready to go live, all unnecessary plugins, pages, images and backend files will be removed. The new site will be backed up and saved locally, should it ever need to be restored. Once live, it may take between 24-48 hours for the new site to pull up on some devices. Some computers may need to be refreshed in order to see the new site, though most computers will see the new site immediately depending on the wifi connection and where they are in relation to the location of the server that the website is on.

Your website logins and all credentials will be sent to you via the client area (or secure email) ensuring the security of your passwords. Although your logins and passwords will be saved by me locally, PLEASE SAVE ALL LOGINS FOR YOUR RECORDS AS WELL. Upon completion, you’ll receive a link to the “moving forward” page where you’ll receive tips and advice on what to do with your new website as well as information on our Maintenance/Security Plan, which I highly recommend for all my clients.

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